Lead capture · 3 min read
Capture a useful installation enquiry before opening WhatsApp
An installer often reads new requests between jobs. A useful request gives enough context to decide whom to call and what to clarify. Start with one real service rather than a long general questionnaire.
Ask what, where and when
For an air conditioning enquiry, ask for the service, city and preferred timeframe alongside contact details. Avoid requesting documents or details you do not need for the first reply. Explain how the business will use the contact.
Keep capture separate from the conversation
WACapture saves the submitted request before continuing towards WhatsApp. The customer still has to send the message. A redirect event does not prove that a chat started or that a job was booked.
Finish with a next contact date
After replying, record the internal estimate, stage and next follow-up. Send your quote with your usual tools. When the customer decides, update the outcome rather than leaving the request permanently open.
Takeaway
The value is a request you can act on and a follow-up you can find again. Try the same sequence in the fictional installation demo.
Put this into practice with WACapture.
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